摘要
摘要目的探讨人文关怀在护理管理工作中的重要性.方法对比分析２０１４年与２０１５年我科在护理管理工作中实施人文关怀管理前后护理人员职业倦怠情况、患者满意度.结果实施人文关怀管理后,护理人员情感耗竭、去人格化、低个人成就感评分及总分均明显低于管理前;患者总满意度明显高于管理前.结论在护理管理工作中实施人文关怀,有助于化解护理人员职业倦怠,激发工作热情,改进护理质量,提升患者满意度.关键词人文关怀;护理管理;职业倦怠;满意度TheImportanceofHumanisticCareinNursingManagementZHUXiaoyanTANYunWEIWeiping;(TheSixthPeople＇sHospitalAffiliatedHospitaltoShanghaiJiaoTongUniversity;Shanghai２０００００;ChinaSixthPeople＇sHospitalAffiliatedtoShanghaiJiaoTongUniversity,Shanghai２０００００)AbstractObjectiveToexploretheimportanceofhumanisticcareinnursingmanagement．MethodsComparativeanalysisbetween２０１５and２０１４inourdeＧpartmentinnursingmanagementworkintheimplementationofhumanisticcaremanagementandnursingstaffjobburnout,patientsatisfaction．．Resultsaftertheimplementationofhumanisticcaremanagement,theemotionalexhaustion,personality,lowpersonalaccomplishmentscoresandtotalscoresofnursingstaffweresignificantlylowerthanthoseof,andthetotalsatisfactionofpatientswassignificantlyhigherthanthatinmanagement．Conclusionnursingmanagementworkintheimplementationofhumanisticcare,helptoresolvethejobburnoutofnursingstaff,inspireenthusiasm,improvethequalityofcare,improvepatientsatisfaKcteiyowno．rdshumanisticconcern;nursingmanagement;jobburnout;degreeofsatisfaction中图分类号R４７文献标识码B文章编号１００８－６３１５(２０１５)１２－０５７１－０１
出版日期
2015年12月22日（中国期刊网平台首次上网日期，不代表论文的发表时间）
