简介:1.Keepchainsonyourtongue;alwayssaylessthanyouthink.Cultivateapleasant,persuasivevoice.Howyousayitoftencountsmorethanwhatyousay.说话要谨慎;多想少说。说出的话要让人心旷神怡,要循循善诱。怎么说通常比说什么更重要。2.Makepromisessparinglyandkeepthemfaithfully.不要轻易许下诺言,一旦许诺别人,就一定要遵守诺言,尽力办到。3.Neverletanopportunitypasstosayakindwordtosomebody.Praisegoodworkdone,regardlessofwhodidit.