摘要
【摘要】目的：探求新的门诊护理模式，改善分诊导诊服务和门诊患者满意度。方法：抽取我院在 2019年 2月～ 5月诊治的门诊患者 130例进行研究分析，将患者分为观察组和对照组各 65例，观察组开展门诊分诊导诊前移模式，对照组采用常规排队挂号的模式进行分诊指导，对比两组患者的护理满意率、错诊率和挂号询问时间。结果：观察组患者护理满意率高、错诊率低，挂号询问时间短，各项数据对比 P<0.05。结论：在门诊护理服务中，采用分诊导诊前移式护理能够显著缩短患者挂号询问时间，降低错诊率，提高患者对门诊护理的满意程度，患者治疗情绪稳定，值得推广和应用。
【关键词】门诊 ;分诊导诊 ;满意度 ;满意度
[Abstract] Objective: To explore a new outpatient care model, improve the triage guidance service and outpatient satisfaction. Methods: 130 outpatients diagnosed and treated in our hospital from February to may 2019 were selected for study and analysis. The patients were divided into observation group and control group with 65 cases each. The observation group carried out the mode of outpatient triage guidance moving forward. The control group used the mode of routine queuing registration for triage guidance. The nursing satisfaction rate, wrong diagnosis rate and registration inquiry time of the two groups were compared. Results: in the observation group, the nursing satisfaction rate was high, the misdiagnosis rate was low, the time of registration and inquiry was short, and the data comparison was p < 0.05. Conclusion: in the outpatient nursing service, the use of divided diagnosis and leading forward nursing can significantly shorten the time of patients' registration and inquiry, reduce the rate of misdiagnosis, improve the satisfaction of patients with outpatient nursing, and stabilize the patients' treatment mood, which is worthy of promotion and application.
出版日期
2019年12月17日（中国期刊网平台首次上网日期，不代表论文的发表时间）
